Delete your account

1. From nTilia

• Open nTilia (website or app) and sign in.
• Go to Settings, then Account.
• Choose “Delete my account” and confirm.

Deletion is immediate and permanent. Export any texts you want to keep first.

2. Without access to nTilia

Email support@ntilia.com from your account’s email address, with the subject “Account deletion”. We delete the account within one month at most and confirm by email.

3. Data deleted

• Your account, profile and settings
• Your articles, notes, missions and categories
• Your photos, images and avatar
• Your public journal and its pages, which stop being accessible
• Your AI credit history and balance
• Any subscription, canceled at the time of deletion

Content stored only on your device is erased from the device where you delete the account. On another device, sign out and clear nTilia’s data in the browser.

4. Data retained

• Invoices and payment records: legal accounting period (generally 10 years in Belgium)
• Technical backups: erased as they rotate
• Technical and security logs: limited period needed for security

Questions about your data: dpo@ntilia.com. See also our privacy policy.